Community Service Society of New York

To meet the challenge of providing accurate information about state healthcare plans for elderly, disabled, and low income New Yorkers, the ICAN website accommodates the needs of diverse user groups: an aging population, disabled computer users, low-vision and low-literacy individuals, as well as youth, and speakers of nine non-English languages. The site’s responsive design offers lightweight action-oriented layouts for phones, and comprehensive search, filter, and interview-style interfaces for large screen visitors. The site is accessible and friendly, offering quick answers and personalized help. Some features include: a map-based agency search, events calendar, knowledge base search with filters, live chat, and a guided interview tool.

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